Frequently asked questions
How do I clean the wet roller? Do I need to use detergent?
The wet roller can be washed with a household anti-bacterial detergent, diluted according to the manufacturer's recommended ratio. We recommend doing this after each clean to maintain hygiene.
Can I use it with my existing V12?
The Dyson Submarine™ wet roller head is not compatible with any of our other vacuums, including pre-purchased V12. To intelligently switch between wet and dry cleaning, this version of the machine has been reprogrammed. Our previous software is not compatible with wet floor cleaning.
Should I use detergent when wet cleaning?
Whilst not necessary for cleaning performance, we understand that some users will want to combine a cleaning detergent with the wet roller head. If you decide to use detergent, please follow the manufacturers guidance on the recommended dilution. We do not recommend putting neat detergents in the clean water tank.
Does the vacuum suck up water? Or does water enter the bin?
