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Terms & Conditions

Voucher Terms & Conditions
1. Voucher redeemed can be used only in TMT by Thundermatch Online Store (
2. Voucher is not exchangeable for cash
3. Only 1 Voucher can be used per purchase on Online Store.
4. Voucher is valid to be used with any ongoing retail or online store promotion. (Depends on availability)
  1. Definitions
    1. “Customer”, “Member”, and “Applicant” collectively refer to individuals who are either applying for or are currently enrolled as members in the TMT Membership program.
    2. “Terms” & “Contract” both pertains to the conditions and agreements outlined in this document.
    3. “TMT” stands for Thunder Match Technology Sdn. Bhd., presently located at H-G-5 & H-G-6, Lorong Mahir 9, Connaught Avenue, Taman Bukit Cheras, 56000 Kuala Lumpur, trading under the name “TMT”.
    4. “Membership” denotes the TMT Membership program, inclusive of all its associated benefits and obligations.
  2. Membership Eligibility
    1. Applicants for TMT Membership must be age 18 and above.
    2. The use of TMT Membership is only applicable to all TMT outlets nationwide and TMT.MY.
    3. Membership is available to Customers who make eligible purchase at TMT retail locations.
  3. Membership Enrolment
    1. To sign up for TMT Membership program, members are required to pay a few of RM 20. Customers are automatically eligible for a Free Membership with a purchase of RM 300 worth of goods in a single purchase.
    2. Membership in the TMTM Membership is valid for a period of twelve (12) months from the date of purchase receipt if the membership is paid, date of qualifying purchase of RM 300 or more in a single transaction if the membership is obtained for free, or from the membership renewal date.
    3. Members have the option to renew their membership for an additional twelve (12) months by paying a renewal fee of RM 10. This renewal option is available once per membership year. Members can renew their membership by visiting TMT outlets nationwide or by visiting TMT.MY.
    4. Applicants will need to submit their personal information as may be prescribed (e.g., full name as per IC, National Registration Identity Card (NRIC), age, date of birth, contact number, email address, correspondence address, ethnicity) to register for TMT Membership. Applicants are obligated to supply their data to TMT that is correct, up-to-date, and accurate.
    5. Members also have the responsibility of promptly informing TMT of any changes to their personal data to ensure that the information held by TMT remains accurate, complete, and up to date.
  4. Membership Benefits & Mechanism
    1. Member’s Privilege
      • Exclusive privileges are reserved for TMT members, encompassing access to specially curated promotions. These promotions are subjected to a limit of one unit per product per member.
      • TMT members shall be entitled to receive a Welcome Gift compromising a RM 20 Cash Voucher, exclusively redeemable at TMT stores only. The Cash Voucher has a validity period of one (1) month form the date of issuance and may only be redeemed for non-promotional items and do not apple to products designated by TMT as “demo units”, or products labelled as “special offer” or “sale” (or any similar terms used by TMT to denote goods below their Standard Retail Price).
      • Members are granted access to a spectrum of technical support service including diagnostic and troubleshooting services for PCs or laptops, RAM (Memory) upgrades, heatsink fan assembly for new PCs, data transfer (30GB) for HDD/SSD, modem or router basic setup and configuration, PC power supply replacement or installation, fan cleaning, thermal paste replacement for PCs or laptops, data storage replacement or upgrade (HDD/SSD/SSHD), basic PC parts assembly to new PCs, formatting of PCs or laptops with Microsoft Windows (Pre-installed License Key), and upgrading, installing, and assembling PC parts from existing PCs to new PCs, including upgrading and installing AIO cooling or liquid cooling systems for PCs.
      • Members are eligible to a 1-to-1 exchange up to fourteen (14) calendar days under the conditions below:
        • During inspection of the product, if members encounter any defects or damage within TMT’s store premises, members must notify TMT contemporaneously and can choose to exchange the product or cancel the purchase. If the product has left TMT’s premises, Members have up to fourteen (14) calendar days to exchange if there are any defects or damage.
        • Members can only request for an exchange at the outlet the Product was purchased from. The Product must be returned in its original form, which includes but not limited to the original packaging, warranty sheets, manuals, accessories, cables, and plastic coverings. The Sales Invoice/Receipt must also be presented to be eligible.
        • Exchange is not eligible for the following:
          • Physical/Aesthetic damage
          • Accidental/Intentional damage
          • Any loss of, alteration of, or damage to or a reduction in the functionality, availability, or operation of a purchased software
          • Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, removal of odours, lubrication, external adjustments, including problems caused by a device that is not the Product, including equipment or accessories that are not OEM, whether or not purchased at the same time as the Product
          • Products or parts that are functional and working as intended found not compatible with the Member’s PCs or Notebooks
        • Any e-Gift cards or credits top-up made with the purchase/transaction will not be eligible for a refund.
        • The validity period for TMT’s 1-to-1 exchange is delineated based on the date of the issued invoice.
        • The following product categories are not eligible for the 1-to-1 exchange:
          • Software
          • Tablets
          • Smartphones
          • Apple Products
          • Fitness & Wearables
      • Members shall receive periodic e-newsletters detailing the latest promotions and deals available at TMT.
    2. TMT reserves the unequivocal right to annul, terminate or withhold processing of purchases should the stipulated criteria for voucher redemption remain unmet.
  5. Use of Members’ Data
    1. By joining the TMT Membership program, members consent to and expressly authorise collection, receipt, use, retention, and transfer, in electronic or other form, of your personal data by TMT.
    2. Data collected includes but not limited to their name, NRIC number, contact details, date of birth, gender, marital status, nationality, preferred language, ethnicity, occupation, monthly income, and financial information.
    3. The collected data will be utilised by TMT for one or more of the following purposes: provision of products and services, internal record and marketing, fraud prevention and security, compliance purposes and other related purposes.
    4. Members understand and agree that their personal data may be transferred and/or disclosed to TMT’s affiliates and authorised external parties from various countries around the world. Where your Personal Data has been transferred to any subsidiary, affiliate, or associated company of Thunder Match and/or to third parties located outside of Malaysia, TMT will use reasonable effort to ensure that the parties receiving this information will have or put in place organizational, contractual and legal measures and with adequate levels of protection implemented as well as compliance with any additional local legal requirements to safeguard their Personal Data.
    5. Members at any time, have the right to:
      • Request access to a copy of the personal data we hold about you or information about the ways in which we use or disclose your personal data.
      • Request corrections or updates to any of your personal data that we hold about you.
      • Withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes outlined in above.
    6. For more information on TMT’s Customer Privacy Policy, please visit
  6. Termination and Cancellation
    1. Members have the right to cancel their membership at any time by notifying TMT Customer Service at 03 – 2022 5532 (10.00am – 6.00pm MYT Monday to Friday, excluding Public Holidays) or through TMT.MY. By leaving the membership program, members waive the right to any membership points already accrued or issued.
    2. In the event of event of account owner’s untimely demise, account ownership and its membership points & benefits is non-transferable by any means.
    3. TMT reserves the right to terminate, cancel, or suspend a member’s membership at its sole discretion, with or without notice, for any reason including but not limited to:
      • Abusing or breaching membership terms and conditions
      • Fraudulent activities associated with their membership account
      • Fraudulent transactions
      • Providing false information during registration
      • Misuse or abuse of membership program benefits
      • Non-payment of fees
      • Death of the member
    4. Upon termination, cancellation, or suspension of a membership, the member shall forfeit all rights and benefits associated with the TMT Membership program, as well as any membership points already accrued or issued.
    5. Termination, cancellation, or suspension of a membership, for any reason, does not entitle the member to a refund of any fees paid.
  7. Amendments of Terms & Conditions
    1. TMT reserves the right to amend, modify, or update these Terms & Conditions at its sole discretion without prior notice.
    2. Any changes to these Terms and Conditions will become effective immediately upon posting on TMT’s official website (TMT.MY) or other designated communication channels.
    3. It is the responsibility of the members to review these Terms and Conditions periodically for any updates or amendments.
    4. By continuing to be a member of the TMT Membership program after any modifications to the Terms and Conditions have been posted, the member acknowledges and agrees to abide by the revised Terms and Conditions.
  8. Limitation of Liability
    1. TMT, its affiliates, and their respective directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from the membership program or any related activities, even if TMT has been advised of the possibility of such damages.
  9. Governing Law & Jurisdiction
    1. The laws of Malaysia shall govern the interpretation of these Conditions and any Contracts.
    2. The Customer agrees that the courts of Malaysia have jurisdiction to settle any claims or disputes arising from these Conditions or any Contracts.
  10. Staff Actions
    1. Any advice or actions of TMT’s staff that contradict these terms & conditions shall not alter the terms and conditions herein.
  11. TMT’s Rights
    1. All decisions by TMT in regard to TMT Membership program are final, conclusive, and binding.