Terms & Conditions
1.1. “Customer”, “Member”, and “Applicant” collectively refer to individuals who are either applying for or are currently enrolled as members in the TMT Membership program.
1.2. “TMT” refers to Thunder Match Technology Sdn. Bhd., presently located at H-G-5 & H-G-6, Lorong Mahir 9, Connaught Avenue, Taman Bukit Cheras, 56000 Kuala Lumpur, trading under the name “TMT”.
1.3. “Membership” denotes the TMT Membership program, inclusive of all its associated benefits & oblications.
1.4. “Contract”, “Agreement” & “Terms and Conditions” refers to the official documentation, terms, and conditions outlined in the document herein, which comprehensively outlines the terms, and other essential details of the membership program provided by TMT. This Agreement serves as the governing document for TMT Membership program and establishes the rights, obligations, and expectations of the Customer, TMT, and any involved parties.
2.1. The terms and conditions detailed in this agreement, in conjunction with TMT official invoice (the “Invoice”) and quotation (the “Quotation”), collectively constitute the entire agreement between TMT and the Customer, and supersedes any prior agreements, understandings, assurances, or representations whether written or verbal. Any terms or conditions implied by law that are applicable to TMT are excluded, except as provided by common sense or equity. No variations to these terms and conditions will be effective unless expressly agreed in writing and signed by TMT.
2.2. By placing an order, making a purchase, or otherwise engaging in business with TMT, this signifies that the Customer understands, acknowledges, agrees, and accepts the terms & conditions herein.
2.3. In case non-English language version of this Contract is prepared and any dispute arises over the meaning of any provisions under this Contract, the English language version shall prevail, and the relevant part of the non-English language version shall be deemed to be automatically amended to conform with and be consistent with the English language.
2.4. All decisions by TMT in regards to this Agreement program are final, conclusive & binding.
3.1. TMT reserves the right to amend, modify, or update these Terms & Conditions at its sole discretion without prior notice.
3.2. Any changes to these Terms and Conditions will become effective immediately upon posting on TMT’s designated communication channels.
3.3. It is the responsibility of the Customer to review these Terms and Conditions periodically for any updates or amendments.
3.4. By continuing to engage in business with TMT after any modifications to the Terms and Conditions have been posted, the Customer acknowledges and agrees to abide by the revised Terms and Conditions.
4.1. Applicants for TMT Membership must be age 18 and above.
4.2. The use of TMT Membership is only applicable to all TMT outlets nationwide.
4.3. Membership is available to Customers who make eligible purchase at TMT retail locations.
4.4. Enrolment in the Membership program is free of charge. Customers become eligible for enrolment upon making any valid purchase from TMT.
4.5. One enrolled, the membership is valid for a lifetime subscription, subject to these Terms & Conditions.
4.6. Applicants will need to submit their personal information as may be prescribed (e.g., full name as per IC, National Registration Identity Card (NRIC), age, date of birth, contact number, email address, correspondence address, ethnicity) to register for TMT Membership. Applicants are obligated to supply their data to TMT that is correct, up-to-date, and accurate.
4.7. Members also have the responsibility of promptly informing TMT of any changes to their personal data to ensure that the information held by TMT remains accurate, complete, and up to date.
5.1. Points Redemptions
5.1.1. The Points Redemption mechanism allows member to amass one (1) point for every One Ringgit Malaysia (RM 1) expended in any TMT retail outlets in Malaysia.
5.1.2. Members may exchange one thousand (1,000) points for Three Ringgit Malaysia (RM 3). Members are allowed to redeem these points for purchases/transactions in any TMT retail outlets in Malaysia.
5.1.3. Membership points are non-monetary and cannot be converted into cash. They are solely intended for use as a discount mechanism to reduce the total purchase price of eligible products or services. Points cannot be refunded or exchanged for cash under any circumstances.
5.1.4. Points cannot be applied to excluded items, including but not limited to gift cards, eGift cards, warranties, technical services, TMT Re-Care, TMT Care, TMT Insure, and in conjunction with other discounts.
5.1.5. Members can check their current available Membership Points and the expiry date by inquiring at any TMT outlet.
5.1.6. TMT Points earned by members shall expire on the last day of the month of the year, one (1) year from the date that the Point was earned. For example:
Timing of TMT Point Earned | Expiry Date |
Any date in January 2023 | 31st January 2024 |
Any date in February 2023 | 28th February 2024 |
Any date in April 2023 | 30th April 2024 |
5.1.7. All membership points earned that are not utilised and redeemed by the end of the Expiry Date will be revoked entirely. Members are not allowed to recollect the revoked points under any circumstances.
5.1.8. TMT reserves the right to modify the redemption value of points, the eligible products or services for redemption, or any other aspect of the points redemption program at its sole discretion.
5.2. Member’s Privilege
5.2.1. Exclusive privileges are reserved for TMT members, encompassing access to specially curated promotions. These promotions are subjected to a limit of one unit per product per member.
5.2.2. Members are granted access to a spectrum of technical support service including diagnostic and troubleshooting services for Personal Computers (“PC”) or laptops, RAM (Memory) upgrades, heatsink fan assembly for new PCs, data transfer (30GB) for HDD/SSD, modem or router basic setup and configuration, PC power supply replacement or installation, fan cleaning, thermal paste replacement for PCs or laptops, data storage replacement or upgrade (HDD/SSD/SSHD), basic PC parts assembly to new PCs, formatting of PCs or laptops with Microsoft Windows (Pre-installed License Key), and upgrading, installing, and assembling PC parts from existing PCs to new PCs, including upgrading and installing AIO cooling or liquid cooling systems for PCs.
5.2.3. Members are eligible to a 1-to-1 exchange up to fourteen (14) calendar days under the conditions below:
5.2.3.1. During inspection of the product, if members encounter any defects or damage within TMT’s store premises, members must notify TMT contemporaneously and can choose to exchange the product or cancel the purchase. If the product has left TMT’s premises, Members have up to fourteen (14) calendar days to exchange if there are any defects or damage.
5.2.3.2. Members can only request for an exchange at the outlet the Product was purchased from. The Product must be returned in its original form, which includes but not limited to the original packaging, warranty sheets, manuals, accessories, cables, and plastic coverings. The Sales Invoice/Receipt must also be presented to be eligible.
5.2.3.3. Exchange is not eligible for the following circumstances including but not limited to:
· Physical/Aesthetic damage
· Accidental/Intentional damage
· Any loss of, alteration of, or damage to or a reduction in the functionality, availability, or operation of a purchased software
· Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, removal of odours, lubrication, external adjustments, including problems caused by a device that is not the Product, including equipment or accessories that are not OEM, whether or not purchased at the same time as the Product
· Products or parts that are functional and working as intended found not compatible with the Member’s PCs or Notebooks
5.2.3.4. Any e-Gift cards or credits top-up made with the purchase/transaction will not be eligible for a refund.
5.2.3.5. The validity period for TMT’s 1-to-1 exchange is delineated based on the date of the issued invoice.
5.2.3.6. The following product categories are not eligible for the 1-to-1 exchange including but not limited to:
· Software
· Tablets
· Smartphones
· Apple Products
· Fitness & Wearables
5.2.3.7. Members shall receive periodic e-newsletters detailing the latest promotions and deals available at TMT.
6.1. By joining the TMT Membership program, members consent to and expressly authorise collection, receipt, use, retention, and transfer, in electronic or other form, of your personal data by TMT.
6.2. Data collected includes but not limited to their name, NRIC number, contact details, date of birth, gender, marital status, nationality, preferred language, ethnicity, occupation, monthly income, and financial information.
6.3. TMT may collect, process, and store personal information about the Customer in compliance with applicable data protection laws. The Customer's information will be used solely for the purpose of the transaction and may be shared with third-party service providers or partners as necessary.
6.4. By engaging in business with TMT, the Customer consent to and expressly authorise collection, receipt, use, retention, and transfer, in electronic or other form, of their personal data by TMT.
6.5. Members understand and agree that their personal data may be transferred and/or disclosed to TMT’s affiliates and authorised external parties from various countries around the world. Where your Personal Data has been transferred to any subsidiary, affiliate, or associated company of Thunder Match and/or to third parties located outside of Malaysia, TMT will use reasonable effort to ensure that the parties receiving this information will have or put in place organizational, contractual and legal measures and with adequate levels of protection implemented as well as compliance with any additional local legal requirements to safeguard their Personal Data.
6.6. Members at any time, have the right to:
6.6.1. Request access to a copy of the personal data we hold about you or information about the ways in which we use or disclose your personal data.
6.6.2. Request corrections or updates to any of your personal data that we hold about you.
6.6.3. Withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes outlined in above.
6.7. The collected data will be utilised by TMT for one or more of the following purposes: provision of products and services, internal record and marketing, fraud prevention and security, compliance purposes and other related purposes. For more details regarding TMT's Privacy Policy, please visit https://www.tmt.my/pages/pdpa
7.1. Members have the right to cancel their membership at any time by notifying TMT Customer Service at 03 – 2022 5532 (10.00am – 6.00pm MYT Monday to Friday, excluding Public Holidays) or through TMT.MY. By leaving the membership program, members waive the right to any membership points already accrued or issued.
7.2. In the event of event of account owner’s untimely demise, account ownership and its membership points & benefits is non-transferable by any means.
7.3. TMT reserves the right to terminate, cancel, or suspend a member’s membership at its sole discretion, with or without notice, for any reason including but not limited to:
7.3.1. Abusing or breaching membership terms and conditions
7.3.2. Fraudulent activities associated with their membership account
7.3.3. Fraudulent transactions
7.3.4. Providing false information during registration
7.3.5. Misuse or abuse of membership program benefits
7.3.6. Non-payment of fees
7.3.7. Death of the member
7.4. Upon termination, cancellation, or suspension of a membership, the member shall forfeit all rights and benefits associated with the TMT Membership program, as well as any membership points already accrued or issued.
7.5. Termination, cancellation, or suspension of a membership, for any reason, does not entitle the member to a refund of any fees paid.
8.1. TMT, its affiliates, and their respective directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from the membership program or any related activities, even if TMT has been advised of the possibility of such damages.
9.1. TMT is not liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:
9.1.1. Natural disasters or acts of god
9.1.2. War, invasion, acts of foreign enemies, hostilities (whether declared or not), mutiny, insurrection, rebellion, revolution, conspiracy, military or usurped power, martial law, state of siege, seizure, confiscation, requisition, nationalization, destruction, or damage ordered by any government or public authority, as well as risks related to contraband or illegal transportation and trade
9.1.3. Acts of criminal breach of trust or act of cheating by any entity set out in the Penal Code
9.1.4. Acts of terrorism
9.1.5. Communicable Diseases or the fear or threat of any Communicable Diseases
10.1. The laws of Malaysia shall govern the interpretation of these Conditions and any Contracts.
10.2. The Customer agrees that the courts of Malaysia have jurisdiction to settle any claims or disputes arising from these Conditions or any Contracts.
10.3. Any disputes arising from the application of these Terms and Conditions shall be resolved through negotiation and mediation. If mediation is unsuccessful, both parties agree to submit to the exclusive jurisdiction of the courts in Malaysia. The costs and fees associated with any dispute resolution, including but not limited to legal fees, mediation costs, and court-related expenses, shall be borne by the Customer and are not the responsibility of TMT.
11.1. Any advice or actions of TMT’s staff that contradict these terms & conditions shall not alter the terms and conditions herein.
12.1. Customers must take reasonable care to ensure that all the answers to the questions are full, complete, correct, and honest and to the best of the Customer’s knowledge.
12.2. Customers also have a duty to inform us of any changes in the information given to TMT.
13.1. The failure by TMT to enforce any of these Terms and Conditions shall not be considered a waiver of its right to enforce any other term or conditions in the future.
13.2. If any provision in these Terms and Conditions is determined to be invalid or unenforceable by a court of law, such term shall be deleted, and the relevant Contract shall remain in full force and effect. TMT and the Customer will negotiate in good faith to agree on mutually acceptable alternative provisions to replace the deleted clause.
