Get ready to embark on a new journey with us!
Pick up your order from the selected TMT store in just few steps.
Yes, there will be. For instance, this could take place when there’s a surge in order volume for BOPIS, lead timing scheduling for stock transfer, and more.
Therefore, please ensure that your order status in tmt.my account, before heading down to collect your parcel. Please reach out to our customer service team, should you have any questions.
Orders made online and scheduled for in store pick up will be held at the store for 14 days. If you have not picked up your orders by the end of the 14th day, you will be contacted by store agent and order will be delivered directly with additional delivery cost.
Yes, your family or friends can collect your BOPIS parcel on your behalf.
Please share the NRIC info of your representative to our customer support team, prior to order collection. You may required to share login details to your representatives as they are required to present NRIC and QR Code at the collection counter for verification purpose. No screehnshot of QR Code is allowed.
Please note that we are unable to accommodate any order cancellation once the order has been prepared for dispatch.
*Any voucher code used in a cancelled order will not be refunded/reinstated.
For further enquiries, you may reach out to our Customer Support team at (+603) 2022 5532, or email to [email protected]
Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.
The item is not the item you ordered. The model or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
The items is found to be damaged upon receipt.
For any Technical Defect, customer must refer to TMT stores nearby or customer support team for further advise.
Returned items must meet the following requirements:
We may contact you for self-collect arrangement at available outlet (depend on stock availability) or proceed for normal delivery (addtional charges incurred) for such case: