• Carrier will dispatch items once order verification / dispatch confirmation has completed for Same Day Delivery. Dispatch time period is between 11am to 5pm, Monday to Friday.

• Cut off time for purchase entitled for Same Day Delivery is 12pm daily.

• Same Day Delivery will not be available on Public Holidays, Saturdays and Sundays.

• Same Day Delivery is not available on Friday, 12pm – 2pm.

• Carrier will dispatch items once payment verification has been confirmed before the cut off time of 12pm. Dispatch time period is between 11am to 5pm, Monday to Friday.

• The Carrier may employ the services of any other carrier for the purposes of fulfilling the delivery if Same Day Delivery is not applicable for the address stated.

• Carrier may employ the services of any other carrier for the purposes of fulfilling the delivery upon unavailability of agents to fulfil the order.

• All goods will be delivered only to Residential Address or Work-Place Address.

• Upon selecting “Same Day Delivery”. Customer allows TMT by Thunder Match the Malaysian IC & Proof of Purchase for identification matching during delivery of purchased items.

• Customer are required to present the Order Identification/Proof of Purchase & Malaysian Identification Card during receiving.

• Same Day Delivery will NOT be available on Public Holidays, Saturdays and Sundays despite option being present. Arrangement of purchase during the weekends will be delivered on the next business day.

• In any unforeseen circumstances, carrier reserves the right to employ services of any other partnered courier to fulfil the delivery. The delivery may not be “Same Day Delivery” when using partnered courier company.

• Unforeseen circumstances may be “bad weather, acts of god, any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition or destruction of or damage to property by or under the order of any government or public or local authority.

• If the core products you are purchasing shows symptoms of a hardware failure upon its first use out of the box when you are still in our store, you have the right not to accept the item. Please let our crew know that you wish to change to another unit or cancel your purchase.

• Once you have stepped out any of our retail store, we are NOT able to proceed with any forms of return and refund for your core product.

• In the event of an online store purchase, if the core product you are purchasing shows symptoms of a hardware failure upon its unboxing when you receive from the courier company, you have the right not to accept the item. Kindly notify our customer service team at [email protected]. Our online store will coordinate regarding the hardware-failed device purchase.

• Please ensure that the core product is able to be repacked with all the accessories such as cords, adapters and documentation etc. that were included as when you received it.

• Refunds will not be provided if you simply change your mind on purchase.

• We may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

• If we accept merchandise for return that does not fall into any of the above categories, we may charge a 30% restocking fee if the goods have been opened, or the packaging is damaged.

• Please always retain your proof of purchase. You will need to present your proof of purchase in order to proceed with the return or refund process.

• This DOA policy applies only to core products currently offered at our retail stores. As new products are offered, we reserve the right to determine whether or not this policy applies.

• The DOA for core products and other non-core products (accessories, casing, cable, bag and etc) offered at our group retail stores may differ.

• If the product is deemed by core product Technical Support NOT to be DOA, core product NONE of DOA standard product warranty will be applied.

• We reserve the right to test returned DOA and NONE of DOA product. If the condition of the product is misrepresented by the customer, we may impose a handling fee.